Charter

To be provided with a choice of high quality appetizing and nourishing food appropriate to the individual's dietary needs and personal wishes
To be encouraged to participate in recreational activities if the individual so desires, and to be given the opportunity to develop new hobbies and pastimes
To be encouraged to continue old friendships and form new ones
To be able to freely comment on, or complain about, any aspect of the service provided by the home through formal, or informal, channels; knowing that their views will be listened to and, wherever possible, accommodated
To be given a quality service of a consistent standard that is appropriate and responsive to the individual's needs
To have a contract of residence, a brochure and statement of terms and conditions of residency, prior to admission
All residents will be entered on the electoral register and will receive a voting card. Transport and escort can be arranged for those residents not wishing to have a postal vote.